My four year-old Motorola Modem finally bit the dust. Poor thing worked beautifully for years before going to heaven.
So I trooped down to the ATT store and bought another one. Plugged it in. Up popped the ID box, so I put in the 6 digit code and the Modem Access number and was good to go.
Until the next morning when I turned on the computer and the little yellow warning sign popped up on the bottom bar. When I clicked on that it told me the PPoE had failed. So I logged on manually, plugged in the ID numbers and was good to go.
Until the next morning when I turned on the computer and the little yellow warning sign popped up. Called the ATT tech line and spoke with a very nice man named Steve or Joey or Fred in Mumbai. He marched me through the same log on procedure that I had done two mornings ago, then assured me positively, absolutely that would fix the problem once and for all. Which it did.
Until the next morning when I turned on the computer and the little yellow warning sign popped up. Called the ATT tech line and got Joey this time and I explained the problem. So he proceeded to march me through the exact same steps and positively, absolutely assured me the problem was now fixed totally forever.
Until the next morning when the little yellow warning sign popped up again. This time I spoke to Carmen who concluded that something must be wrong with the modem; somehow, for some reason, it wasn’t holding onto the log-in information, and suggested I take it back to the ATT store and exchange it. Which I did.
The new modem worked perfectly for a day or two then up popped the yellow warning flag. So I was back on the phone to Fred in Mumbai who, yes, walked me through the same procedure and assured me absolutely, positively the problem was solved. Which it was.
Until the next morning.
This time I drove down to the ATT store, walked into the midst of a gaggle of fine young gentlemen, flung my arms wide and said, “I want to talk to the biggest, baddest, geekiest, nerdiest highest tech person in the house.” A nice young man stepped up to claim that title and I explained what was happening with the Ghost Modem from Hell. He was totally stumped. Had never heard of anything like that happening. When I asked who within the whole ATT organization could I call and talk to who might know what was going wrong. “Oh,” said he cheerfully, “That would be the Tech units”
One final call got me Carmen in Somewhere and while she was stumped, she did manage to route the log-ins through another program in my computer and so far it’s working.
Until it doesn’t.
In an effort to make it easier for readers to log on and comment, on advice of another blogger, I decided to risk removing the Captcha requirement. Which was fine, until it wasn’t, and a spam bot showed up. So back goes the Captcha. Sorry for the inconvenience. I’ve left the comment section on “anyone” since there’s a lot of anonnymice who are not Crazies but are still anonnymice who might like to comment but are scared to do so. And, like Spam itself, nothing deters some of the crazier Sewer Crazies. So Captcha at this point will have to do with hopes that solves the problem.